Contact
Most questions are answered faster by the FAQ or the guides than by waiting for a reply. If you need a person, here is how to reach one.
Support tickets
Open a ticket from inside your account. That is the fastest route, because the ticket already carries your order history — we can see what happened without asking you to describe it. You get one email when we reply (if you want it), and the reply itself stays in the ticket.
Write to support@smm.vc. Use the address your account is registered to — we cannot discuss an account with someone we cannot identify as its owner.
What to include
- The order or campaign number, if it is about a specific one.
- The service and the link you used.
- What you expected to happen, and what happened instead.
Things we cannot do
- Refund a delivered order. Once it is delivered the purchase is complete. See the Refund Policy.
- Make a platform keep what it decided to remove. That decision belongs to the platform. Refill services cover drops within their window.
- Deliver to a private or deleted link.
- Speed a network up. We investigate delivery delays and follow up when an order stalls.
Undelivered orders do not need a ticket
If an order was refused, cancelled by the network or delivered short, you do not need to contact anyone. The refund for the undelivered part is automatic and lands in your balance without anyone approving it. Opening a ticket will not make it faster.
Reporting abuse
If the Service has been used against you or your property, write to support@smm.vc with the link, the approximate time, and what happened. We act on credible reports; the Acceptable Use Policy sets out what we prohibit.
Legal and data requests
Data protection requests and requests from law enforcement should go to the same address, marked as such. What we hold and for how long is in the Privacy Notice; the operator is named in the Imprint.
Questions about this document: support@smm.vc